Firstly, by allowing the inclusion of other "System of Work" impact events like
Customer Complaints (and any other type you have identified) all of the potential
sources of action provoking events are consolidated into one system.The 4TQ Action Records module is an optional application that integrates with 4TQExplorer. It's role is to provide a "register and workflow manager" of the actions required to maintain and improve the "System of Work".
The 4TQAction Records module extends the traditional approach to managing CARs, PINs and OBS to achieve a full Process Management loop closure.
Firstly, by allowing the inclusion of other "System of Work" impact events like
Customer Complaints (and any other type you have identified) all of the potential
sources of action provoking events are consolidated into one system.
Each Action Record has a "Post Implementation Review" scheduling function to provide the check that the "corrective" actions taken have actually had the desired outcomes.
Finally, and most importantly, each Action Record can be associated back to the actual process that was involved or impacted in resolution of the event. In a true "Process Management" system this is the essential loop closure activity. It provides the Process Owner with the often-missing additional feedback of the performance of their process outcomes.
Integrated with 4TQExplorer to provide an event/action workflow engine to manage
plus the flexibility to add your own event types to fit all of you organization's needs.
Built-in Risk Assessment calculator to help with accurate prioritization.
The 4TQ Action Records activity cycle covers: